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  • Do you offer tours to places not mentioned on your site?
    Yes! We are happy to customize tours to most places. Please get in touch with your ideas here.
  • What payment options do you offer?
    We accept Visa, Mastercard, American Express, JCB, Diners Club, and Discover payments via Square. Once your tour has been confirmed, we will forward a payment request to your email for secure payment processing. We also accept payment via PayPal. Please get in touch to find out more.
  • What is your cancellation policy?
    We provide a full refund for cancellations requested 10 days before the tour date (Japan Standard Time). However, if any third-party processing fees are incurred in refunding they will be deducted from the refund. Please note that tours may be cancelled by Amami Tours for safety purposes and/or unspecified reasons in the event of severe weather conditions, incidents beyond our control, or situations inhibiting us from conducting a quality tour in a timely manner. In such instances a full refund will be provided and customers will be notified of tour cancellation as soon as possible. Additionally, a refund will be provided to persons who are unable to participate on a tour due to flight or ferry cancellations officially issued by an airline or ferry operator. For more information on our cancellation policy please contact us here.
  • Do the tour prices include transport?
    Yes, all tour prices include transport by private vehicle and include hotel pick-up and drop-off.
  • Do you offer group discounts?
    Yes! Discounts start from bookings of 3 people or more. Please get in touch to find out more.
  • Are there special prices for children?
    Yes! Children under the age of 16 get 50% off when booking with two full-paying adults. Persons unders 17 years of age that are not accompanied by an adult (18 years and over) will require their guardians written conscent to participate on any tour. Please confirm discounts with us to have them reflected on your booking. Proof of age and identity will be required before payment is made and on the day of your tour. Contact us here to get an invoice or quote for discount.
  • What happens if there is bad weather on the day of our tour?
    Tours are generally conducted in untoward weather such as rain, cold or heat. However, if the weather is to an extent that it inhibits us from conducting a quality tour, including extended traffic delays, the tour may be cancelled at our discretion at any time. In such instances a full refund will be provided, and customers will be notified of tour cancellation as soon as possible. Please be prepared for cold, hot and wet weather conditions and wear/bring appropriate seasonal clothing on the day of your tour. Clothing and equipment not provided.
  • Can we go kayaking or SUP?
    Yes, both kayaking and SUP, as well as snorkeling, boat charters and other water activities are available. Simply let us know what you want to do.
  • What languages are available?
    English and Japanese only.
  • Can toddlers or children participate on tours?
    Yes! However there are some limitations you will need to note. Persons 17 years old and younger need to be accommodated by an adult 18 years and older. Baby seats and strollers are not provided on tours. However, you are welcome to bring your own, which can be stored in our vehicle. The guardian is responsible for any children brought on a tour. Amami Tours is very flexible in terms of adjusting the itinerary to accommodate customers with children, however, some attractions may be forfeited if departure times are delayed while accommodating the needs of young children. Click here to make any further inquiries.
  • Does a booking request or inquiry secure our booking?
    No. Your booking will be confirmed and secured after we receive payment and send you a confirmation email. If you have any questions about your booking request, please get in touch here.
  • Can I use the photos on your website?
    It depends on your intended usage. Please get in touch before using any of the images/photos on our webpage and we are more than happy to consider your request.
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