Cancellation Policy
Customer Cancellations
Cancellations made 10 days or more before the tour date (Japan Standard Time) are eligible for a refund, minus a 10% administrative fee to cover planning and reserved booking time.
Cancellations made within 10 days of the tour date are non-refundable.
Any third-party costs or payment processing fees incurred during the refund process (e.g. credit card, PayPal, or banking fees) will also be deducted from the refund amount.
Tour Cancellations by Amami Tours
Tours may be cancelled by Amami Tours for safety reasons, severe weather, or circumstances beyond our control. In such cases, a full refund will be provided, and customers will be notified as soon as possible.
Transport Disruptions
A refund will be provided to guests unable to participate due to official flight or ferry cancellations issued by the operator, minus any third-party or payment processing costs incurred.
For questions regarding cancellations, please contact: info@amamitours.com.
Effective April 9, 2026